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Consultation FAQs

What is The Expert?

Who are The Expert consultations for?

How does an Expert consultation differ from e-design?

How does an Expert consultation differ from full-service interior design?

What is your cancellation and reschedule policy for consultations?

When's the soonest I can meet with an Expert for a consultation?

Can I access "Trade Only" product via a consultation?

I just have one or two questions I need answered. Is it worth booking a consultation?

How do I choose the right Expert for me to book a consultation with?

What type of questions / topics can I ask an Expert about during a consultation?

What type of questions / topics are off limits during an Expert consultation?

Will I be able to ask follow up questions after the consultation?

Will I be able to discuss my needs with an Expert before I book my consultation?

Will I be able to show the Expert my home / room / space during my consultation?

How should I prepare for my consultation?

What if I don’t have time to cover every topic I wanted to discuss during the consultation?

Can I book multiple consultations with the same Expert?

Am I allowed to bring guests to the consultation?

What type of device should I use for the consultation – desktop, tablet, or mobile?

How do I download the Zoom app?

Can I record or download my consultation?

Can I take screenshots of my consultation and post to social media?

Can I gift a consultation?

What happens if I’m dissatisfied with my consultation or the advice I receive?

What is your consultation refund policy?

What if an Expert cancels the scheduled consultation on me?

Am I charged immediately when I book a consultation on The Expert?

Showroom FAQs

Do you ship internationally?

Can I use a gift card for a product purchase?

Do you offer a trade program?

Can I customize products listed on Showroom?

I placed an order on Showroom. There is just a hold on my credit card. When will I officially be charged?

How do I check the status of my order?

Are products on Showroom Returnable?

How do I initiate a return?

I returned a product. When will I receive my refund?

I received the wrong product. What should I do?

Can I cancel my order?

Can I modify my order that has already been placed?

I received my order damaged. What should I do?

My delivery was lost. What should I do?