The Expert - FAQ
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FAQs

What is The Expert?

Who is The Expert for?

How does The Expert differ from e-design?

How does The Expert differ from full-service interior design?

I’m a professional interior designer, can I book a consultation?

What is your cancellation and reschedule policy?

I’m an aspiring interior designer, can I book a consultation?

I just have one or two questions I need answered. Is it worth booking a consultation?

How do I choose the right Expert for me?

What type of questions / topics can I ask an Expert about?

What type of questions / topics are off limits during an Expert consultation?

Will I be able to ask follow up questions after the consultation?

Will I be able to discuss my needs with an Expert before I book?

Will I be able to show the Expert my home / room / space?

How should I prepare for my consultation?

Will my Expert and I be able to share links to one another during the consultation?

What if I don’t have time to cover every topic I wanted to discuss during the consultation?

Can I book multiple consultations with the same Expert?

Am I allowed to bring guests to the consultation?

What type of device should I use for the consultation – desktop, tablet, or mobile?

How do I download the Zoom app?

Can I record or download my consultation?

Can I take screenshots of my consultation and post to social media?

Can I gift a consultation?

What happens if I’m dissatisfied with my consultation or the advice I receive?

What is your refund policy?

What if an Expert cancels on me?

Am I charged immediately when I make a booking on The Expert?

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