What is The Expert?
Who are The Expert consultations for?
How does an Expert consultation differ from e-design?
How does an Expert consultation differ from full-service interior design?
What is your cancellation and reschedule policy for consultations?
When's the soonest I can meet with an Expert for a consultation?
Can I access "Trade Only" product via a consultation?
I just have one or two questions I need answered. Is it worth booking a consultation?
How do I choose the right Expert for me to book a consultation with?
What type of questions / topics can I ask an Expert about during a consultation?
What type of questions / topics are off limits during an Expert consultation?
Will I be able to ask follow up questions after the consultation?
Will I be able to discuss my needs with an Expert before I book my consultation?
Will I be able to show the Expert my home / room / space during my consultation?
How should I prepare for my consultation?
Will my Expert and I be able to share links to one another during the consultation?
What if I don’t have time to cover every topic I wanted to discuss during the consultation?
Can I book multiple consultations with the same Expert?
Am I allowed to bring guests to the consultation?
What type of device should I use for the consultation – desktop, tablet, or mobile?
How do I download the Zoom app?
Can I record or download my consultation?
Can I take screenshots of my consultation and post to social media?
Can I gift a consultation?
What happens if I’m dissatisfied with my consultation or the advice I receive?
What is your consultation refund policy?
What if an Expert cancels the scheduled consultation on me?
Am I charged immediately when I book a consultation on The Expert?
Do you ship internationally?
Can I use a gift card for Showroom?
Do you offer a trade program?
Can I customize products listed on Showroom?
I placed an order on Showroom. There is just a hold on my credit card. When will I officially be charged?
How do I check the status of my order?
Are products on Showroom Returnable?
How do I initiate a return?
I returned a product. When will I receive my refund?
I received the wrong product. What should I do?
Can I cancel my order?
Can I modify my order that has already been placed?
I received my order damaged. What should I do?
My delivery was lost. What should I do?