Do not use a vacuum that has a brush or any object that can pull the yarn. Only use a flat vacuum head. Vacuuming is the easiest and most effective cleaning method. Depending on how heavily your rug is used, just once or twice a month is adequate. Too much vacuuming can wear down the knots and fibers more quickly. For rugs with a pile (not flat woven), vacuum in the direction of the pile and lift the nozzle after every move. You can also turn the rug upside down and whip the backside gently so that dirt deep in the pile can come out. Do not shake or beat the rug. We also recommend rotating your rug once in a while to even out wear and sun exposure. Treat individual stains as they arise.

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For stains, do not use harsh chemicals. Avoid rubbing stains and using too much water. For best results, remove stains immediately. With dry stains, we recommend scraping with a blunt object like a tablespoon or a spatula and then vacuum clean the remains. Begin from the edge of the stain and scrape towards the centre. Be careful to not damage the fibers.

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For wet stains, promptly absorb as much as possible with a paper towel without adding water. If still needed, dab lightly with a clean undyed cloth, colorless detergent and lukewarm water. Be careful not to wet the rug too much, as this can cause the rug to shrink and lose its shape. Never rub the stain, as that makes it more difficult to remove, can spread the stain , and can also damage the fibres. Avoid bleach, harsh chemicals, or alkaline household products as it will discolor or damage wool. Use a professional carpet cleaning company if needed.

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Shedding: the shedding of fibers is normal with a new rug and should subside after a few weeks.

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Sprouting: if a single tuft extends beyond the carpets surface, simply cut it off. Do not pull it out.

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Pile reverse or shading: this color change may occur in various parts of the carpet, caused by light being reflected in different ways as pile fibers are bent in different directions. This is characteristic of plush pile rugs and is normal.

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Wrinkles: Some wrinkles in the beginning can occur because of how the rug is transported to you. This will dissipate within a week or two. To speed up the process you can put some heavy books on the rug.