This item is eligible for return. Return must be initiated within 72 hours of receipt of item. To review our full return policy, click here.

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Please allow up to two weeks for this item to be delivered.

WASHING: Before using any BAINA products, we recommend washing your towels through one cycle. Wash towels through a cold or low temperature cycle (40 degrees). Use natural detergent to protect the integrity of the towel and avoid using softeners or oxidising/chlorine-based bleaching agents. While softeners can create a soft feel initially, over time they leave behind deposit that build up on the cotton’s surface, creating a barrier that affects a towel’s absorption. Always wash light and dark colors separately to prevent color transfer.

DRYING: Line dry in the shade. For optimal softness, we recommend a tumble dry on low heat. Do not dry clean. To sustain an absorbent pile on your BAINA towel, we recommend using a dryer for a portion of the drying process as this will agitate the terry cloth, circulating air and loosening the pile. Towels quickly coarsen when solely line dried, particularly indoors where there is little air circulation. We understand many would prefer to avoid the use of dryers, this is only a suggestion if one's preference is to maintain optimal softness.

REPAIR: If a loop gets caught and snags, avoid pulling the thread as this may cause further damage. We recommend cutting the tread at the base of the towel.

STAINS: We advise caution when using any cosmetics or skincare as some products contain chemicals that may cause discoloration. Try to treat any stains as soon as possible before laundering.